Introduction

MEFAX is an e-mail-to-fax service enabling people to send faxes easily and economically from their e-mail programs to any fax machine in the world.

MEFAX allows people to save time and money by routing e-mail messages over discounted international telephone lines.

How do I subscribe to MEFAX ??

Step 1: Send an email to faxadmin@mos.com.np and request for the MEFAX registration form.

Step 2: You will receive the MEFAX registration form.

Step 3: Fill the form and send it back to faxadmin@mos.com.np. Please make sure that you fill the form completely. Partially filled forms will be rejected.

Step 4: You will get a confirmation after we include you in the MEFAX database and enable your account.

Step 5: You can send faxes via email. Please read the section " Using MEFAX " for further details.

Is there a subscription charge and security deposit for using MEFAX ?

A yearly subscription charge of NRs. 1000.00 and a security deposit of Rs. 2000 will be applicable. For details read the section on prices.

Requirements

Using MEFAX

Create an e-mail message using Internet compatible e-mail software (e.g. Pegasus Mail, Netscape, Eudora). Type the fax number using the country code, area/city code, and faxnumber@faxaway.com.

Do NOT use International dialing codes.

Example:

To send a fax to 301-7500 in Seattle, WA, USA:
country code = 1
area/city code = 206
fax number = 301-7500

Enter the following :

To: 12063017500@faxaway.com

All faxes must include the country code, area and/or city codes, and fax number, even if you are sending a fax locally. Do not use dashes, parenthesis, or spaces in the fax number. These or other non-numeric characters will cause MEFAX to reject the message.

If you wish to send the same message to more than one address, add additional e-mail addresses in the To: or Cc: fields. Multiple recipients will not see multiple addresses, only their own (in the To: field, even if they were placed in the Cc: field).

If you compose a fax off-line, remember to log on to your e-mail system before sending the fax message as you would when you are sending a normal e-mail message.

Default Configurations for the To:, From: and Subject: fields

MEFAX will send your fax information taken directly from the e-mail message.

The "To:" field will display the recipient's fax number;
The "From:" field will display your e-mail address; and
Subject: will display the e-mail's subject: (maximum 100 characters for the subject field)

If you wish to add a name in the To: field, either use the nickname/alias feature of your e-mail software, or follow the format below.

To: Firstname_Lastname.FAXNUMBER@faxaway.com

For example, to send a fax to Mr. Ram Bahadur at the fax number 8226548723, type the following:

To: Mr_Ram_Bahadur.8226548723@faxaway.com

The maximum length for the name and fax number combined is 50 characters.

The MEFAX "From:" field will always take its information from the e-mail
message.

Sending Attachments

MEFAX supports most types of MIME, BinHex, and UUencoding for attachments.
MEFAX will decode and fax e-mail messages which contain attached files.

MEFAX will format your fax with a standard header (including any text from the e-mail message), and place the attachment directly after the e-mail message text (if any).

If you wish to fax only the attachment, put the keyword FAXDOC in the subject line.

Note : * : Please give your Me Fax password in the subject line before FAXDOC
( e.g if your MeFax Password is MERCANTILE,
please put your subject line like this : MERCANTILE FAXDOC )

To: faxnumber@faxaway.com
Subject: YOUR PASSWORD* FAXDOC
Attachment: attach your file to be faxed

MEFAX Supported Formats

MEFAX supports the following formats:
(3 letter extension/Format type)

* formats which support merge fields

Graphic Formats

Format Information

When sending an attachment, the file name must be no longer than eight letters, excluding the three letter extension (MS-DOS format).

All formats must include their respective three-letter extensions.

MEFAX makes every attempt to support as many file formats as possible, however MEFAX cannot support all file formats.

At this time, MEFAX does not directly support Office 97 products.

It is highly recommended that you test the documents you plan to send through MEFAX.

MEFAX currently does not support all Machintosh documents in the listed formats.

Sending a Fax with Extended Characters

Within the TXT format and the text of an e-mail, MEFAX can properly translate the US ASCII and the ISO-8859-1 character sets, including characters used in most Western European languages such as accented letters and foreign currency symbols. This character set covers the following languages:

Catalan, Danish, Dutch, English, Faeroese, French, German, Galician, Irish, Icelandic, Norwegian, Persian, Portugese, Spanish, Swedish, Tamil.

MEFAX cannot support any other character sets such as Arabic, Chinese, Japanese, or Korean alphabets within word processing documents/ text attachments.

Usage Reports

MEFAX will always send a reply regarding the success or failure of each fax transmission. The confirmation reply will indicate the transmission duration.

MEFAX makes four attempts, a minimum of 3 minutes apart, before notifying the customer of a failure. MEFAX does not charge for failed transmissions.

Common MEFAX Questions/Troubleshooting

Do I need a different Software for using MEFAX ?

No. You use your existing email software. You will not need any additional software. To send a fax via Email you compose your fax message just like you would compose an ordinary email message. In the To: field you put in the fax number including the country code, area code etc. suffixed by "@faxaway.com". For details refer to the section on " Using MEFAX ".

Do I have to pay the regular International Rates for the fax messages that I send ??

No. The purpose of this service is to provide users with a facility to send faxes via email at very low costs. Please refer to the section on "prices" for details.

How long does a fax take to send?

Once your e-mail message has reached MEFAX Gateway, the first attempt of the fax occurs in approximately twenty minutes.

Transmission time of the fax depends on several factors, such as, the type/size of the file sent, international phone lines, the receiving fax machine, and error correction.

Does MEFAX work with all fax machines?

MEFAX can communicate with all Group 2, Group 3 and CBF fax machines (most fax machines are Group 3; Group 1 machines are collectors items by now). MEFAX is not compatible with manual fax machines, or fax machines that double as telephone answering machines.

MEFAX must hear a fax tone when the receiving line is answered in order to send a fax.

The fax I sent was garbled. What is wrong?

Garbled faxes can occur for many reasons:

Does MEFAX have password protection ??

In order to authenticate users and provide resonable security users are required to use a password while sending faxes via MEFAX. The password will be the first field in the "Subject" line.

Example

If your password for MEFAX was "mylock123" and you want to send a fax to 9771225407, then your "To" and "Subject" lines would look like this.

To: 9771225407@faxaway.com
Subject: mylock123 Testing the Password feature

Here the first field of the Subject line is taken as the password and the rest will be taken as the Subject. In this particular case the password is "mylock123" and the subject is "Testing the Password Feature".

NOTE: During the fax transmission, MEFAX will remove the password from the subject line and fax rest of the message.

Sample of MeFax Charges

Important:

Here are some examples of how you will be charged for faxes sent via MeFax.

The charges for a 60 second fax to USA will be calculated in the following manner (note: 60 seconds is minimum):

The following are the rates for faxes sent through our service provider, FAXAWAY. . Mercantile charges a service charge of 25% in addition to the following rates. The US Dollar will be converted to Nepalese Rs. using an exchange rate of 79.00. See samples of the total charges. A yearly subscription charge of NRs. 1000.00 and a security deposit of Rs. 2000.00 is applicable.

Please note that while this service is very economical for sending faxes to North America, Europe, South-East Asia and Australia, it is not advisable to use this service to send faxes to some countries in Asia, Latin America and Africa (these countries have been high lighted in red).  For latest applicable rates check http://www.faxaway.com/rates.shtml

MEFAX World Wide Rates